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What is an IP Address
This is an address that uniquely identifies
your computer and tells the website you are accessing where in the world you
are. As you can see from the above box it is very easy to find out information
about you when you visit a website. When a site such as the BBC I Player
receives a connection from you it uses your IP address to check if you are in the UK. Connecting via our VPN service means that the website you
are visiting will only see the IP address of our UK server and therefore
conclude that you are based in the UK
What Is A VPN
It is an
acronym
for a Virtual Private Network which is a way for you to access the
internet via our servers with complete anonymity and security. When you connect
to our service, your PC will create a secure connection, known as a tunnel, to
one of our secure servers which then forwards your data onto the Internet. Once
connected, all your Internet activity is performed through this tunnel,
meaning any sites or services you connect to only see the connection coming from
our server.
Why do you use Shared IP Addresses
A shared IP VPN
service is inherently more secure than a unique IP service, as there are
multiple users per IP, so it is not possible to trace a single user to a single
IP. This increases the security per user.
Why Do I Need a VPN Connection
Masking your IP Address in this way will
enable you to access UK live and catch-up TV from abroad and use Internet telephony
applications such as Skype if they are blocked by your Internet Service Provider. Your internet usage
is encrypted by what is known as a tunnel in such a way that even your ISP will
not know what sites you have visited.
Is It Legal?
Yes completely 100% legal. You are not buying
rebroadcast transmissions just a connection to our UK server. The licensing
authority in the UK clearly state that watching the catch-up services does not
require a TV Licence whereas watching live TV does. Go
here to
read more
Is It A Download of Some Sort or Can I Really Get
Live TV?
Yes you really can get live streaming TV or
you can download from the catch-up services to watch your favourite programs at
your leisure even when you are no longer connected to the internet
Does It Replace My Broadband Connection?
No you need to connect via your broadband
connection and then connect to our VPN Server afterwards
I Don't Know Much About Computers How Do I Set It Up?
By far the easiest way is to click
HERE to go to the Download page and download the
connection assistant for your operating system. When you subscribe to our
services you will be given a user name and a password to enter when the software asks you to. You can also set it up
manually using the links in the right column
I Still Cant Do It What Should I Do?
Email us at the support address on the right
or click on the live support button also on the right and we will assist you to
make the connection. Downloading the remote assistance file from the
right column of this page will allow us to take over
your computer and install your VPN connection remotely. The software can then be deleted from your system when we
have you up and running
Is My Broadband Connection Fast Enough?
You will require at least a 1mbps broadband
connection but preferably 2mbps. Our VPN is 2mb but we can supply speeds
of up to 10mb if required. 2mb is more than adequate for streaming TV programs.
Our VPN Connection will not speed up your broadband. You can check your
broadband speed on our downloads page
I am Getting an Error Code What Sould
I do?
Make a note of the number and message on the
error code and then contact us via our support page
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